Refund & Payment Policy

1. Payment methods. We accept manual bank transfer, FIB, Super Qi, and any other method displayed at checkout. We do not accept card payments directly.

2. Access after payment. Access is granted after we verify your transfer — usually within 24 hours. Keep the sender name and reference matching the details you submitted at checkout.

3. No general refunds. All course and membership sales are final. Once we grant access to a course, you are not entitled to a refund, in whole or in part, whether or not you have started or completed the course.

4. Narrow exceptions. A refund will be issued only in these cases:

  • A duplicate charge or a payment collected in error — contact us within 14 days.

  • Where a mandatory local consumer-protection law requires it.

  • Where The Setup is unable to deliver the purchased course due to a permanent shutdown before you have accessed the content.

5. Marketplace payments (brands). Campaign budgets are held in escrow. Funds release to the creator only when you approve the deliverable. Platform commission (stated at deal time) is deducted before release. Disputes are handled per the Brand Agreement.

6. Marketplace payouts (creators). Balances become withdrawable after the brand approves your deliverable. Payouts follow the schedule and method chosen in your wallet. Withholding taxes may apply depending on your country of residence.

7. Chargebacks & fraud. Fraudulent or improperly initiated chargebacks may result in immediate suspension and permanent loss of access to purchased content.

Contact. Payment or refund questions: lanya.bio@icloud.com.